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1. Returns
1.1 The only terms and conditions of contract relating to the return of goods between Contract Laboratory Services Limited (T/A LabShop), hereafter known as the Seller, and your organisation, hereafter known as the Purchaser, shall be those set out below.
1.2 When purchasing goods from the Seller, irrelevant of whether doing so in an online manner (via this website), or offline through the Seller's customer services function, the Purchaser warrants that they are doing so for the purposes of a business, trade, craft, or profession, and as such accept that the no aspects of current consumer legislation, including The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are applicable to the transaction and/or goods subsequently supplied by the Seller.
1.3 The Seller only accepts responsibility to facilitate the return of goods from the Purchaser which are defective, or have been incorrectly supplied by the Seller. The Seller is not liable for damaged and/or broken goods which the Purchaser received but has failed to sign for as damaged at the point of delivery (via the Seller's third party courier).
1.4 No goods may be returned by the Purchaser to the Seller, without the Seller's written authorisation.
1.5 Authorisation to return damaged, defective, or incorrectly supplied goods must be requested from the Seller in writing by the Purchaser within 7 days of delivery of the goods.
1.6 Authorisation to return goods which fail to meet the manufacturer's current published specifications must be requested from the Seller in writing by the Purchaser within 14 days of delivery of the goods.
1.7 The Seller will only authorise the return of goods which are unused, in their original packaging and in a condition suitable for resale. This will not include chemicals or diagnostics, refrigerated or frozen products, or any other form of perishable goods.
1.8 Where goods are to be returned by the Purchaser to the Seller for any reason other than that set out in Clause 1.3 above, the Seller reserves the right to refuse the return, or at its discretion levy a handling fee against the Purchaser of 25% of the VAT inclusive invoice value of the goods to be returned, or a minimum charge of £25 (plus VAT), whichever is the greater. The Purchaser will be required to agree in writing with the Seller any applicable handling charges prior to authorisation of the return.
1.9 Where goods are to be returned by the Purchaser to the Seller for any reason other than that set out in Clause 1.3 above, the Purchaser accepts full responsibility for all shipping costs and liabilities associated to the return of goods. The Seller will not be responsible for returned goods which are lost, or damaged in transit from the Purchaser.
