1.2 This website has been designed so that no personal identifying information is displayed online, or is accessible to the general public. You can browse this website and our online catalogue without telling us who you are, or revealing any information about yourself. However, to obtain access to special features and the full functionality of the site we ask that you register your details.
1.3 At Contract Laboratory Services Limited (T/A LabShop) we recognise your privacy and are committed to safeguarding the personal information you share with us. We believe that the best way to protect your privacy is to tell you what information we gather from you, how we store it, how it is used, how we share it with others, how you can access and manage the information we hold about you, and ensure that you understand and consent to our uses of such information.
1.4 Contract Laboratory Services Limited (T/A LabShop) will only ever use the information that we collect about you lawfully and in your best interests. Depending on the nature of the information you provide, certain legislative protections may apply to our processing of your information. We will of course ensure that we comply with any applicable legislation aimed at protecting your privacy, including all applicable European Union directives on the protection of personal data, which, as of the 25th May 2018 includes full compliance with the General Data Protection Regulation (GDPR).
2. What information do we collect? How do we use it?
2.1 We only collect personal information that is necessary and relevant in order to provide you with the products and/or services you request.
2.2 When you register on this website, place an order with us (including offline orders), or make a request for further information, we ask you for certain basic information such as your name (including title), the name of your organisation, your delivery postal address, your billing postal address, your telephone number, your fax number, your email address and your job role. This information is stored on our secure databases and is primarily used to enable us to do business with you and respond to your enquiries.
2.3 We will also collect any information contained within correspondence you direct to us.
2.4 We also collect data that does not identify your personally, but rather provides us with information about how you use our services and engage with us - this enables us to improve our services and make them more useful to you. The information we collect within this context includes, (but is not limited to), the data and time you used our services, the pages of our website you visited and how long you visited us for, the products you viewed or added to your basket, your IP address, your location (where you have permitted access to this), the internet browser and type of device you are using, cookie or pixel information.
2.5 We sometimes obtain information about you, or your purchases from third parties. These third party companies have their own privacy policies explaining how they use and share your personal data, and as such you should carefully review these privacy policies prior to engaging with a third party in order to ensure that you understand and accept them.
2.6 From time to time we may wish to use the information you supply to us for additional purposes, such as performing analysis which enables us to administer, support, improve and develop our website and the products and services we offer through it. Where you have provided consent, we may also use the information you provide to contact you and inform you about other products, services and special offers which we consider may be of interest to you - this may include contacting you by telephone, post, and/or email. However, we will never send you unsolicited 'junk' email, or communications.
2.7 We will not use your information for any of the purposes set out in 2.6 above, if you indicate to us that you do not wish us to do so. You can withdraw your consent at any time. To facilitate this there is an opt out option available when you initially submit your information through this website's registration process. In addition, you can opt out at any subsequent point in time, by emailing email@example.com with the words 'OPT OUT' in the subject line, or by writing to our Database Administrator at the following address: Contract Laboratory Services Limited (T/A LabShop), Unit 1A Rivergreen Business Centre, Queen's Meadow Business Park, Hartlepool, Cleveland, TS25 2DL. We will stop using your information for the purposes set out in 2.6 above as soon as is reasonably possible after we receive your request.
2.8 Where necessary, we may use and process your personal data in order to perform a contract, such as to fulfil and complete your orders and purchases.
2.9 Where necessary, we may need to process your personal data to comply with a legal and/or regulatory obligation.
2.10 Where necessary, we may need to process your personal data to comply with a vital interest, such as contacting you should there be an urgent safety or product recall notice that you need to be informed of.
2.11 Where necessary, we may process your personal data to carry out activities for which it is in our legitimate interests as a business to do so. This will include, but not be limited to:
2.11.1 Processing necessary for us to support customers with sales and other enquiries.
220.127.116.11 We may use your information to respond to correspondence you send to us and fulfil any requests you make. For example, sending you information about a product or responding to a customer service query.
2.11.2 Processing necessary for us to understand and respond to customers' needs.
18.104.22.168 We may use your information to analyse, evaluate and improve our products and services, including use of our website, applications, customer services and stores/trade counters, in order to improve your customer experience. Where possible we will use data amalgamated from many people so that it doesn’t identify you personally.
22.214.171.124 We may use your information to undertake market analysis and research, including contacting you with customer surveys, so that we can better understand you as a customer.
126.96.36.199 We may use your information to provide tailored offers, products and services by post that we think you will be interested in. We will only send email marketing communications to you if you have provided your consent for us to do so.
188.8.131.52 We may use automated methods to analyse, combine and evaluate information that you have provided to us. We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring, personalising and making relevant all our services and communications (for example, when we have a new arrival we think you might like).
2.11.3 Processing necessary for us to operate the administrative and technical aspects of our business effectively and efficiently.
184.108.40.206 We may use your information to verify the accuracy of pre-existing information that we hold about you and create a better understanding of you as a customer.
220.127.116.11 We may use your information for network and information security purposes, i.e. in order for us to take steps to protect your information against loss, damage, theft, or unauthorised access.
18.104.22.168 We may use your information to comply with a request from you in connection with the exercise of your rights. For example, where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request.
22.214.171.124 We may use your information to inform you of updates to our terms and conditions and further policies.
2.11.4 Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns.
126.96.36.199 As a business customer, acting on behalf of said business, or where we have obtained your business contact details, we may contact you with marketing information (unless you object) if you have expressly indicated to us that you are acting on behalf of said business, or where we have obtained your business contact details. In relation to any such information we send by email, we will include an option allowing you to object to receiving future messages by unsubscribing.
188.8.131.52 We may use your information to send you marketing information after you have purchased a product or service from us, made a purchasing enquiry, or closed your browser with items in your shopping basket. You have the right to opt out of us sending you this information at any time. In relation to any such information we send by email, we will include an option allowing you to object to receiving future messages by unsubscribing.
184.108.40.206 We may use your information to show you targeted advertising online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.
220.127.116.11 We may use your information to administer competitions and promotions that you enter with us and to distribute prizes.
3. Do we share the information we receive?
3.1 We have never and will never sell your information to any third party.
3.2 We have never and will never distribute your information to, or otherwise share your information with any third parties, unless we have your prior consent, or are required to do so by law, local regulators, or law enforcement officers.
3.3 We may, however, from time to time disclose your information to certain categories of companies, or organisations to which we pass the responsibility to handle services on our behalf. Where this is the case we will take steps to ensure that any third party partners who handle your information comply with data protection legislation, and we only enter into an agreement with third party services providers that are as committed to the protection of your personal data as we are. Service providers who help us to operate our business, our website and App, fulfil your orders and deliver our products to you, including:
3.3.1 Credit reference agencies.
3.3.3 Payment providers.
3.3.4 IT support (including data storage and disaster recovery).
3.3.5 Document disposal.
3.3.6 Direct marketing communications agencies and consultants.
3.3.7 Market research and market analytics service providers.
3.3.8 Legal and other professional advisors.
3.3.9 Certain manufacturers/suppliers (when regulatory requirements dictate), regulatory bodies, government and enforcement agencies, where required.
3.3.10 Companies like Google/Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website - see our Cookies Policy for further details.
3.4 Due to the international nature of our business, there may be some instances where your information is processed, or stored by third parties outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
3.5 The third parties we use are: APC, DPD, Royal Mail, FedEx, DHL, Google, PayPal, Barclays, SagePay, MailChimp, Amazon, eBay, Intuit (QuickBooks), Experian, Tutis3, Reefstream, Visualsoft, Moncur Reece.
3.6 These third party companies will also use your personal data for a variety of reasons. If you ever wish to have your data removed please contact firstname.lastname@example.org, or write to our Database Administrator at the following address: Contract Laboratory Services Limited (T/A LabShop), Unit 1A Rivergreen Business Centre, Queen's Meadow Business Park, Hartlepool, Cleveland, TS25 2DL, and we will ensure that the data is, where possible, removed permanently in line with the latest GDPR requirements.
4. How long do we keep your information for?
4.1 We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer, or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
5. What are your rights? How can you manage the information we hold about you?
5.1 You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
5.2 You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).
5.3 You have the right to:
5.3.2 Correct and update your information.
5.3.3 Withdraw your consent (where we rely on it).
5.3.4 Opt out of receiving direct marketing material.
5.3.5 Object to our use of your information (where we rely on our legitimate interests to use your personal information), provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object.
5.3.6 Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information.
5.3.7 Provide your information in a structured data file, where we rely on your consent to use and process your personal information, or need to process it in connection with your purchase.
5.4 You can exercise your rights and/or manage your information by contacting us by email email@example.com, or by writing to our Database Administrator at the following address: Contract Laboratory Services Limited (T/A LabShop), Unit 1A Rivergreen Business Centre, Queen's Meadow Business Park, Hartlepool, Cleveland, TS25 2DL.
5.5 You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are as follows: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. They can also be contacted by email firstname.lastname@example.org, or telephone 0303 123 1113.
6. Are there any security issues?
6.1 We take the security of your data seriously. Therefore, once we receive your information, we always take steps to ensure its security on our systems and at our offices. Unfortunately, no data transmission can be guaranteed to be 100% secure. As a result, while we will strive to protect your personal information once we have received it, we cannot ensure or warrant the security of the transmission of any information you transmit to us and you do so at your own risk.
6.2 Within LabShop, employees (or agents working on behalf of LabShop and under confidentiality agreements) will have access to stored customer information. Access to all customer data is limited to a small number of individuals who hold responsibility for maintenance and security of the data.
7. Links to other websites
7.1 This website contains links to other websites. Please note that when you click on one of these links, you are leaving this website and entering a completely new website.
9.1 If you should have any further questions in relation to how we gather, store, process and share personal information, please feel free to contact us by telephone on +44 (0) 1642 769090, or by email email@example.com